Sometimes it may seem to us that simply having a lot of traffic to our website might be enough, but what is the point of having a lot of visitors to our website if none of them buy anything?
This is where CRO comes into play. Would you also like to know how using this strategy can help your brand?
what is CRO?
CRO, an acronym for Conversion Rate Optimisation, is a term that is currently on the rise. Thanks to it, many companies are already improving their online sales results as well as their revenue figures.
CRO is a set of techniques and tools whose ultimate goal is to increase the number of visitors to a website that will eventually become customers of that brand. For example, if we have a website of makeup products that receives a very high number of monthly visits but the number of purchases that are made on it are very low, it means that something is not going as planned. But with the advent of CRO techniques, this can be solved effectively. CRO helps you convert. And we are not just talking about selling more. We can find many types of conversion: you can aim to sell or you can aim to obtain leads, for example. Conversion Rate Optimization tries to increase the conversion rate, although the traffic remains the same.
If you are wondering what conversion rate is, it is time to talk about it.
The conversion rate or conversion ratio of a website is the percentage we obtain by dividing the number of goals achieved by the total number of visits to a website. In other words, this is the metric that measures the success of a website.
For example, if this month you have achieved 20 sales through your website and you have had 600 visits, your conversion rate is 3.3%, which will be the result of dividing the 600 visits you have had by the 20 final sales you have achieved.
Or, for example, imagine that you have a website that is financed through user subscriptions, and that out of every 300 visits only 3 subscribe to your website. This means that your conversion rate is 1%. At this point it is necessary to ask yourself, "what can I do to change my conversion rate? The answer is simple: use CRO techniques to optimise the conversion rate .
The six steps of CRO
CRO, as we have already mentioned, is a strategy that seeks not only to generate more traffic to our website, but also to convert visitors into customers of our brand and generate a profit for us.
This strategy is based on a process that consists of six phases to be fulfilled successfully.
- Identify the problem and analyse it: By means of an analysis of our website we will know where our conversion rate is. If it is extremely low then we will know that there is a problem and we will have to analyse it in order to find a solution. For example, one of the problems could be that our website is abandoned too quickly by users without having made any purchase.
- Set up a hypothesis: Once we have identified the problem that is generating a low conversion rate, we have to set up a hypothesis about why our website could be failing and thus change some aspects. For example, if we believe that the problem is that our website is abandoned too soon, a hypothesis about why this happens could be that it is not visually attractive, or that it is not intuitive for the user and makes them abandon it.
- Check our hypothesis: When we have already raised a possible hypothesis, it is important to carry out tests and tests that allow us to check if it is true or if, however, we are not raising the right hypothesis.
- Propose solutions: If we have already checked our hypothesis and it turns out to be true, it is time to propose solutions. If we know what the problem is but we do nothing to fix it, we will not be solving anything. For example, if we already know that our main problem is that our website is not attractive or intuitive for the user, we can insert some images, changing the design of the landing page.
- Analyse the result of the solutions: At the point where we have already made the necessary improvements to solve the problem, it is necessary to check if those solutions are working. We will again need to use the necessary tools to calculate our conversion rate and check if it has improved.
- Implement a system of continuous improvement: Once we have implemented the solution and it has had an effect, for the CRO strategy to be more effective it is advisable not to close the process. That is, it is convenient to always have a system that allows us to find problems and put solutions in place before a drop in sales of our brand is generated again.
how are a CRO strategy and an Inbound Marketing project related?
If you have an Inbound Marketing project for your business, you are probably wondering how the CRO strategy can help you and the truth is that it can help you a lot.
The idea of implementing a continuous improvement system as the last phase of our CRO strategy will be very beneficial for our brand because the important thing is not only to find the problem, put a solution and improve the conversion rate in a timely manner but to make it last over time. When we create a system that allows us to find the failures of our web business and solve them quickly and effectively, it will generate an improvement in our profits as well as the image of our brand in a progressive way.
In addition, when you use CRO you are giving both your website in particular and your brand in general the opportunity to grow, adapt to new market trends, improve both its content and its design and can also help us in SEO positioning.
In short, implementing CRO in your online business mixed with your inbound marketing project will significantly improve your online business, as well as your company's profits.
