The BackOffice and the FrontOffice are two different parts of any company. Each of them is managed in a completely different way. The main difference between them lies in the contact with the customer. The BackOffice includes all those tasks that are carried out to manage the company, its activity, where products or services are manufactured and designed. To give us an idea, many companies have found in document management systems an ideal solution to manage the paper in their organisation, going from paper to digital. It is a part of the BackOffice.
do you want to know how the digital transformation reaches it?
what is behind the innovation in the business world?
In reality, what remains for all companies is the great challenge of adapting and facing the challenges imposed by their customers. Are you familiar with their demands, their problems and their needs, which are creating and transforming reality? A few years ago, and even today, some companies did not see the need to systematise and update their activities.
On the contrary, there are many others that have already joined the process of transforming their business models, that have digitalised their document management, that have introduced software to speed up their project management, etc.
The latter are those companies that are making a strong move and are focusing more and more on guaranteeing a unique user experience.
Digitisation of the BackOffice
In these times, digital transformation is a key opportunity for the productivity of companies. The aim is not only to improve as a company, streamlining processes, but also to guarantee a unique user experience, because although the BackOffice does not focus on customer contact, it encompasses administrative tasks that are essential for the smooth running of the company and, therefore, its final result.
Administrative tasks, order management, invoicing, collections, marketing campaign follow-up, etc., are some of the tasks it includes. Improving processes is essential to ensure that the company keeps pace with social needs, and to do this they need to adapt the core of their business to digitalisation. We live in a competitive world where brands need to:
- Align digitisation with internal processes, reorganising with a strategic perspective through the use of ICT.
- Seek interoperability between systems and organisations.
- Provide productive development of people and their skills, redefining the business model and automating workflows.
Businesses are experiencing change
The cloud, the Internet of Things, the Internet of Value, mobile devices, virtual reality, artificial intelligence, etc. are having a revolutionary impact on the way we manage organisations. Although the FrontOffice and the BackOffice are two distinct parts within the company, both need to be coordinated and walk hand in hand, enabling their integration.
This goal is being achieved through the use and implementation of digital technologies focused on the business process management experience, beyond data storage itself.
There are new and better ways of working, because, as Jonathan Rosenberg of Cisco's Technology Group points out, "it'snot about the device or the software, it's about the user experience". CEOs are increasingly aware of the need to transform the management of their processes, and that learning and data analysis are key to merging tools that enable a truly digital economy.
what do you think about the digital transformation of the BackOffice, and haven't you dared yet?