We live in an increasingly competitive society where companies take advantage of each and every one of the resources to increase their profitability without putting at risk the operation and costs. All this has a lot to do with the BackOffice and its tasks. If you are not yet familiar with this concept, we encourage you to read this post to know what it consists of and what it means for companies.
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This concept is part of business management and refers to "the set of business support activities. It is the part of the company or its unit that carries out the tasks aimed at managing the company itself and that do not have direct contact with the client, such as IT and communications, human resources management, accounting or finances".
Now that you know what your company's BackOffice is, we encourage you to think about all the tasks that you would include in it. From Occam we want to talk to you about 5 things that are part of it:
Companies carry out all these tasks in which the BackOffice can play an essential role: that of facilitating management and follow-up.
Among all the benefits that companies obtain when they opt for BackOffice services, there are two fundamental ones:
To give you a real idea of this concept, imagine for a moment the period of time that passes from the moment you ask for an appointment at your dental clinic until you are attended and you pay the corresponding money. Are you aware of the amount of activities that take place under the BackOffice in that time?
In short, we can say that the BackOffice is a kind of back office of the companies where all the tasks in which the activity is designed and the central services of the company (accounting, logistics, human resources) are managed. Broadly speaking, and unlike the Front Office, the Front Office does maintain contact with the client.
are you already clear on what these terms are and how are you applying them in your company? Do you have any doubts?